Privacy Policy

Last updated: November 13, 2026

Grand Island Square is an apartment community at 1551 NE 167th Street, North Miami Beach, FL 33162. This Privacy Policy describes how Grand Island Square and its property management team (“we,” “us,” or “our”) collect, use, share, and protect information when you visit www.grandislandsquareapartments.com, fill out a form, chat with our team or our AI assistant, call or text us, message us on WhatsApp, or otherwise contact us about living here.

This website is hosted on AppFolio Websites. Please also review the privacy policies of the service providers we use, including AppFolio and any messaging, chat, or analytics providers named below. This policy covers this website and our leasing communications. It does not take the place of a resident lease, an application agreement, or a resident-portal policy.

If you do not agree with this policy, please do not use the website or submit your information.

Contact information

Grand Island Square
1551 NE 167th Street
North Miami Beach, FL 33162

Phone: (786) 288-8071
Text: (786) 807-7912
WhatsApp: (786) 807-7912 or (786) 964-2988
Email: leasing@grandislandsquare.com
TTY: 711

To exercise a privacy request, or if you have questions about this policy, use the contact details above.

Information we collect

We may collect:

Information you give us

  • Name, email address, phone number, and any message you send through our contact form, tour request, chat, text, WhatsApp, email, or phone call
  • Floor-plan preference, move-in timing, household or pet information, and other details you choose to share
  • Application and leasing information, if you apply or become a resident (this may include identifying, financial, employment, rental-history, and similar information collected through AppFolio or other application tools)
  • Resident-portal account information, rent-payment details, insurance proof, and maintenance requests, if you are a resident

Information from our AI assistant, chat, and messaging

  • The content of conversations with Kelly, our AI leasing assistant, and with our leasing team, including website chat, tour scheduling, SMS, and WhatsApp
  • Your phone number and any opt-in or opt-out preferences for text messages

Information collected automatically

  • Device, browser, and usage data, such as IP address, pages viewed, referring URL, date and time, and approximate location
  • Cookies, pixels, and similar technologies used for site operation, analytics, and advertising measurement (see Cookies and analytics below)

Information from other sources

  • Tour, listing, or application data from AppFolio
  • Public or commercially available sources, or advertising platforms, when they are used to measure or improve our marketing
  • Information you make available on social networks if you follow or message our accounts

We do not ask children under 13 to use this website to apply for an apartment. If you believe a child has submitted information, contact us and we will delete it as required.

How we use information

We use information to:

  • Answer questions and schedule or confirm tours
  • Send the communications you request, including calls, emails, SMS, WhatsApp messages, and chat replies
  • Operate Kelly, our AI leasing assistant, so we can respond to questions about the community, availability, and tours
  • Process rental applications, leases, payments, and maintenance requests
  • Operate, secure, and improve the website
  • Understand how the website is used and measure our marketing, including advertising on platforms such as Google
  • Comply with law, enforce our terms, and protect residents, prospects, and the community
  • Fulfill other purposes we describe at the time we collect the information

We do not sell your personal information. We may use or share information for advertising measurement and similar business purposes as described here.

Text messages (SMS) and WhatsApp

If you text (786) 807-7912, reply to a message from us, submit your number on a form and agree to texts, or message us on WhatsApp, you may receive messages about your inquiry, tours, applications, or your tenancy. WhatsApp buttons on the website currently open conversations to (786) 807-7912 or (786) 964-2988.

  • Message frequency varies.
  • Message and data rates may apply.
  • Reply STOP to opt out of SMS. Reply HELP for help.
  • You may also opt out by telling our office at (786) 288-8071, (786) 807-7912, or leasing@grandislandsquare.com.
  • For WhatsApp, you may also use in-app controls to stop the conversation.
  • Opting out of marketing texts will not stop us from sending transactional messages when the law allows, such as certain application or resident notices, if those are used.
  • We will not share your mobile number with third parties for their own marketing.

Consent to text messages is not required to rent an apartment or to use the website. If you prefer not to text, call (786) 288-8071 or use the contact form.

AI assistant (Kelly) and website chat

Our website may include a chat or tour-scheduling assistant (Kelly) so you can ask questions and request a tour. Messages you type, and information you provide in that chat, are used to respond to you, schedule tours, notify our leasing team, and improve the service. Those conversations may be reviewed by our team and by the companies that provide the chat, hosting, and AI tools.

Please do not send sensitive information (for example, a Social Security number or payment-card number) through chat, SMS, or WhatsApp. Use the application or payment tools we designate instead.

Cookies and analytics

The website uses cookies and similar tools that are needed to run the site, remember language or session preferences, measure traffic, and understand the results of our advertising.

As of November 13, 2026, technologies used on the website include:

  • Google Analytics
  • Google Tag Manager
  • Google Ads
  • AudioEye (accessibility)
  • Chaty (WhatsApp chat widget)
  • Google reCAPTCHA on contact and inquiry forms
  • Ricoh 360 (embedded 3D tour)
  • AppFolio Websites platform cookies and hosting tools
  • Kelly, our AI leasing assistant, when the chat or tour widget is loaded

You can control cookies through your browser settings. Blocking some cookies may affect how the site works.

How we share information

We may share information with:

  • Our property management team and its employees, contractors, and affiliated companies that help operate the community
  • Service providers that host the website, resident portal, and applications (AppFolio), provide phone, SMS, or WhatsApp services, provide the Kelly chat and AI assistant, provide analytics or advertising measurement, and provide accessibility or site-security tools
  • Tour, marketing, or customer-service tools that send us a lead you submitted
  • Professional advisors, such as lawyers, insurers, and accountants
  • Government authorities, courts, or other parties when we believe disclosure is required by law or needed to protect rights, safety, or property
  • A buyer or successor if the community, the website, or the management of either is sold or transferred

We require service providers to use personal information only to provide their services to us, except where they act as independent controllers under their own policies (for example, a payment or screening provider).

We do not share your mobile phone number with unaffiliated third parties for their independent marketing.

How long we keep information

We keep personal information only as long as reasonably needed for the purposes described in this policy, or as required by law. When we no longer need the information, we will delete or de-identify it, or securely store it until deletion is possible.

How we protect information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, chat, or text-message channel is completely secure, and we cannot guarantee absolute security.

Your choices and rights

You may:

  • Ask us to correct or update the contact information you gave us
  • Opt out of SMS as described above
  • Unsubscribe from marketing emails if we send them, using the link in the email
  • Decline optional cookies through your browser
  • Request access to or deletion of certain personal information, subject to legal exceptions

Florida and other state laws may give you additional rights. To make a request, contact us at leasing@grandislandsquare.com or (786) 288-8071. We may need to verify your identity before completing the request. You will not be discriminated against for exercising a privacy right.

If you are a resident, some records are kept as part of your tenancy and may not be deleted while they are needed for the lease, payments, or the law.

Links and third-party sites

The website may link to AppFolio applications, 3D tour tools, social media, the resident portal, or other third-party sites. Their privacy practices are governed by their own policies, not this one.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and change the “Last updated” date. If changes are material, we may also provide an additional notice, such as a notice on the website.

How to contact us

Grand Island Square
1551 NE 167th Street, North Miami Beach, FL 33162
Phone: (786) 288-8071
Text: (786) 807-7912
WhatsApp: (786) 807-7912 or (786) 964-2988
Email: leasing@grandislandsquare.com
TTY: 711